Xiaomi India clarifies that bootloader unlocking does not void warranty

YES Xiaomi India clarifies that bootloader unlocking does not void warranty from now on…

Xiaomi and its sub-brand Redmi have always been preferred for the excellent value their phones offer. But that is not the only reason why the community at XDA-Developers is fond of the brand. The other reason power users and developers have been inclined towards Xiaomi’s smartphones is that the company has allowed users to unlock their phone’s bootloader without invalidating the phone’s warranty. This policy has attracted a lot of users to partake in modifying or replacing the pre-loaded software on their Xiaomi and Redmi devices.

A recent tweet from Redmi India, however, took us by surprise as it stated that unlocking the bootloader on Redmi – and presumably, Xiaomi – phones will now void the phone’s warranty.

Xiaomi India clarifies that bootloader unlocking does not void warranty 2
Tweet From Xiaomi India (Now Deleted)

Does unlocking the bootloader of your Xiaomi or Redmi phone void your warranty?

As per the official response we have received from Xiaomi India, the mere act of unlocking the bootloader does not void the warranty of your Xiaomi or Redmi phone. However, if you do manage to hard brick your phone once/after you have unlocked the bootloader, then you no longer have a warranty that can be claimed for the phone.

“Unlocking of the bootloader is made available to make sure that MIUI developer ROMs can be tested by users and will be covered under warranty.

Bootloader unlocking does not inherently void your hardware warranty. But a case where the unlocking results in a brick which cannot be fixed via software, the warranty will be void.”

– Xiaomi India spokesperson

As the statement explicitly says, the warranty remains intact so long as a software fix can work on the bootloader unlocked phone. By extension, if you hard brick your device and it needs a hardware fix to be brought back to life, perhaps in the form of EDL pin-shorting or worse, a motherboard replacement, you will be out of luck and warranty. If any software fixes are needed, Xiaomi India will charge you a nominal amount (currently ₹150 plus taxes) under the general maintenance clause in the official warranty, in order to revert your phone back to the stable ROM available for the phone in that region.

This policy is applicable to Xiaomi phones in India under both the Mi and Redmi sub-brand. Other regions could possibly have variations to this policy. And before you ask, POCO is excluded from the scope of this article and this policy entirely as it operates as an independent unit and has its own separate policy.

After deleting the tweet, Xiaomi also updated their statement with a fresh response:

Thus, as per our understanding of the situation, if you have any manufacturing defect in the form of faulty hardware that is otherwise covered under the company’s warranty clauses, you will be allowed to avail warranty regardless of your bootloader status. However, if the non-functional hardware is a result of your own doing (maybe you flashed the wrong file to the wrong partition and hard-bricked your phone), then you are out of luck.

When is your warranty void?

The condition in which you might end up losing your warranty due to an unlocked bootloader is when you set out to further modify the software and end up with a hard bricked phone. A hard brick is a state when the phone cannot boot and it is impossible to flash the stock firmware to restore the phone. This could be the case when you’re stuck on the EDL Mode (Emergency Download Mode) on Xiaomi or Redmi devices with Qualcomm Snapdragon chipsets or the Download Mode on Xiaomi or Redmi devices with MediaTek chipsets.

Qualcomm’s EDL Mode, as well as its MediaTek counterpart, is a special boot-mode that can be used to recover or modify a phone by sidestepping the standard bootloader. Accessing this mode isn’t easy for average users as it requires a special cable or short-circuiting JTAG pins on a phone’s logic board. Usually, this process is used as a last resort when standard fixes don’t work and is thus, not advised without the proper know-how. While its utility is to revive a dead phone, there have also been instances of unauthorized resellers installing malware on a phone by going the EDL route, prompting Xiaomi to block users from accessing this mode.

HERE read about MIUI 12 features

Xiaomi India clarifies that bootloader unlocking does not void warranty 3

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